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Home > Master Selection Guide > Game FAQ's > Store Policies Page >  USA Shipping Information



                                         
Domestic Order Shipping Rates & Information  |  USA         
                          
 

Please click here for International Shipping Information if you are a customer shipping items outside of the USA

2015 Holiday Shipping Guidelines

If you are placing a Holiday Order after November 26, 2015 and are concerned about getting your
order
before December 25, we can
no longer guarantee delivery by that date, but in some rare
cases your order can make it by then - but this depends on the item, your location and weather issues.

Most of our products are
very heavy (over 150 Lbs), and thus cannot be shipped via FedEx or UPS,
and require 18 Wheel Truck Delivery, which typically
takes from 3 to 5 weeks to deliver on average.

And with the
upcoming holiday season (Christmas, New Years, etc) many manufacturers shutdown
all operations for a week or two at the end of the year, and coupled with
very likely chance of major
winter storms within North America, shipments during this period can and do take longer than normal

If your order cannot be delivered prior to 12/25, there is a very effective alternate solution : After you order, simply print out the page the product you ordered is located on, then fold it into a holiday card.

We
guarantee the person getting your rather generous gift of arcade games will be eagerly anticipating
the arrival of their very awesome gift with glee,
even days or weeks after the holidays ends !
 



Don't be tricked by claims of  "Free Shipping" - Many times this involves you and your very strong
friends renting a truck and driving 30 minutes to pickup your 350 + lbs item from some remote airport
or trucking terminal - or worse, shipping deals that offer free "home", "ground" or "door to door" delivery,
but don't tell you this really means that your delivery is only as far as the "curbside" at your location..


Did you know that all curbside deliveries
made without "liftgates" actually make you responsible for
taking the item off the back of the truck? And even with a liftgate, this is problematic - Imagine having
a 18-wheel semi-trailer pull up to your location and then having the driver tell you that you have to
move this 300 to 1300 Lb item that may comes crated in a box the size of a refrigerator from his
truck, and then having to deal with the potentially dangerous task of uncrating or unpacking and then
moving these heavy items into your location, all without ever dropping or scratching it, or even hurting yourself, friends or family in the process ? And what do you do if its cold, raining, snowing, slippery or
if your item needs to be moved up or down stairs or around the back of your home, office or business?


We have the answer : If you do not want to deal with the hassle and potential hazards of lifting heavy
items or games, we offer the best and safest solution with our Nationwide Inside Delivery Program.
Upon delivery, our drivers will deliver and move your purchase inside your location anywhere within
the ground floor of location, and will then remove all packaging, if requested. We can also arrange
for delivery of your purchase upstairs, downstairs or "around the back" for a slight additional charge !

* Please note that some games do require some assembly after delivery, which is not covered under our standard shipping contracts.

Curbside Delivery with Liftgate Service
is also available at a much lower cost for customers
who are aware of the factors involved with these types of deliveries, and are capable of handling the
moving of heavy games into their locations. Curbside shipping is also used for some of our "less heavy"
items like Countertop Videos - Please see our section below on Curbside Deliveries for information



Shipping prices shown below reflect the cost to ship individual items - If you are ordering 2 or
more of the same item, and those items ship from the same location at the same time, you will
receive a generous discount from the standard one-piece shipping prices shown below.

A good rule of thumb for transit time for factory stock items is usually 3 - 5 weeks from date of order
payment, but shipping times can be longer for custom and special orders, pre-ordered / un-released games, adding options or accessories to your item, or for items shipped directly from Asia or Europe.

Our shippers will contact you via phone at least 24 hours prior to the date of delivery to be sure
you will be at the shipping location and ready to accept your order - And if you are not available, they will
contact you again to setup another delivery date and time. If you have any specific shipping questions, either email us or contact Jay Fleming at 1-561-391-7200, Ext. 103, Mon-Fri, 9:00am-5:00pm (Eastern)

 



Nationwide Curbside Delivery with Liftgate Service  (48 Contiguous US States Only)
 



Curbside Delivery (Delivery to the curb of your business or home with Liftgate Service) is available
at a much lower cost than Inside Delivery for those customers who are aware of the factors and
potential hazards involved with these types of deliveries, and are capable (if needed) of handling
the moving of heavy and bulky items into their location without assistance from the truck driver.

Most (but not all) truck drivers may assist you in helping moving your purchase from the curbside
into your business, garage or home for a small tip ($10-$40) depending on if they have the time,
the weight of the product, how far your location is from the curbside, if they have a skid mover etc.

We also use FedEx Ground Shipping for some game upgrades and kits, and for smaller items
like touchscreen games, parts, accessories and other items that weigh less than 125 lbs.

For Customers in Hawaii, Alaska and Puerto Rico : Shipping costs will normally be higher than
shown below. For all items than come with Free Shipping, the amount of our freight costs to
ship out a Free Shipping item within the Continental USA will deducted from your actual freight bill.

  EXPEDITED SHIPPING    is now available for the 48 CONTIGUOUS US STATES ONLY, with transit
times varying from 5 to 14 days, but this can be very expensive - Please contact Jay Fleming in
at 1-561-391-7200 Ext. 103, Mon to Fri / 9am-5pm [Eastern Time / GMT -5] for a expedited quote

.
 

 Nationwide Curbside Liftgate Delivery Shipping Rates   |   USA

All freight rates shown below are for items shipped from factories located within the USA only

Type Of Item

Curbside Liftgate Delivery Charge

 Arcade Legends + SuperCadeFREE SHIPPING
 Air Hockey Tables - 7 Foot ModelsCustom Quote - Click Here or call
 Air Hockey Tables - 8 Foot ModelsCustom Quote - Click Here or call
 Basketball Machines$675 Flat Rate
 Bowling Machines (Non-Video)Custom Quote - Click Here or call
 Boxing MachinesCustom Quote - Click Here or call
 Cranes / Claw Machines - Up To 375 Lbs$395 Flat Rate
 Cranes / Claw Machines - 376 To 475 Lbs$450 Flat Rate
 Cranes / Claw Machines - 476 To 675 Lbs$495 Flat Rate
 Cranes / Claw Machines - 676 To 875 Lbs$595 Flat Rate
 Cranes / Claw Machines - Over 876 LbsCustom Quote - Click Here or call
 Dart Machines$345 Flat Rate
 Dome / Bubble Hockey Games (Super Chexx, etc) $350 Flat Rate
 Foosball Tables - Home / Non-Coin ModelsFREE SHIPPING
 Foosball Tables - Coin Operated$375 Flat Rate
 JukeboxesFREE SHIPPING
 Kiddie RidesCustom Quote - Click Here or call
 Motion SimulatorsCustom Quote - Click Here or call
 Motion TheatersCustom Quote - Click Here or call
 Photo Booths - Up To 475 Lbs$425 Flat Rate
 Photo Booths - 476 to 675 Lbs$595 Flat Rate
 Photo Booths - Over 475 LbsCustom Quote - Click Here or call

 Pinball Machines (New Machines)

FREE SHIPPING
 Ping Pong TablesFREE SHIPPING
 Pool Tables - 6' and 7' Models

$495 Flat Rate

 Pool Tables - 8' and 9' Models

$625 Flat Rate

 Redemption Games (Ticket, Prize, Coin) - Up To 175 Lbs

$275 Flat Rate

 Redemption Games (Ticket, Prize, Coin) - 176 to 275 Lbs

$375 Flat Rate

 Redemption Games (Ticket, Prize, Coin) - 276 to 375 Lbs

$395 Flat Rate

 Redemption Games (Ticket, Prize, Coin) - 376 to 475 Lbs

$425 Flat Rate

 Redemption Games (Ticket, Prize, Coin) - 476 to 575 Lbs

$475 Flat Rate

 Redemption Games (Ticket, Prize, Coin) - 576 to 675 Lbs

$495 Flat Rate

 Redemption Games (Ticket, Prize, Coin) - 676 to 775 Lbs

$575 Flat Rate

 Redemption Games (Ticket, Prize, Coin) - 776 to 875 Lbs

$595 Flat Rate

 Redemption Games (Ticket, Prize, Coin) - Over 875 LbsCustom Quote - Click Here or call
 Shuffleboard Tables - 9' Length

$350 Flat Rate

 Shuffleboard Tables - 12' Length

$425 Flat Rate

 Shuffleboard Tables - 14' Length

$995 Flat Rate

 Shuffleboard Tables - 16' to 18' Length

$1095 Flat Rate

 Shuffleboard Tables -  20'' Length

$1195 Flat Rate

 Shuffleboard Tables -  22'' Length

$1375 Flat Rate

 Skeeball / Alley Rollers- Up to 10' Length

$595 Flat Rate

 Skeeball / Alley Rollers- 11' To 14' Length

$650 Flat Rate

 Vending Machines - All Perfect Break Systems Machines $350 Flat Rate
 Vending Machines - Up To 175 Lbs

$275 Flat Rate

 Vending Machines - 176 to 275 Lbs

$375 Flat Rate

 Vending Machines - 276 to 375 Lbs

$395 Flat Rate

 Vending Machines - 376 to 475 Lbs

$425 Flat Rate

 Vending Machines - 476 to 575 Lbs

$475 Flat Rate

 Vending Machines - 576 to 675 Lbs

$495 Flat Rate

 Vending Machines - 676 to 775 Lbs

$575 Flat Rate

 Vending Machines - 776 to 875 Lbs

$595 Flat Rate

 Vending Machines - Over 875 LbsCustom Quote - Click Here or call
 Video Games - Touchscreen Countertop ModelsFREE SHIPPING
 Video Games - ITS Pedestal Models (GT, SSB, PPG, TTPB) $345 Flat Rate
 Video Games - All Others - Up To 375 Lbs$345 Flat Rate
 Video Games - All Others - 376 To 475 Lbs$375 Flat Rate
 Video Games - All Others - 476 To 575 Lbs$395 Flat Rate
 Video Games - All Others - 576 To 675 Lbs$475 Flat Rate
 Video Games - All Others - 676 To 775 Lbs$525 Flat Rate
 Video Games - All Others - 776 To 875 Lbs$550 Flat Rate
 Video Games - All Others - Over 875 LbsCustom Quote - Click Here or call
 Virtual Reality SimulatorsCustom Quote - Click Here or call
 Other Games / Items not listed hereCustom Quote - Click Here or call

  Flat Rate charges quoted above are subject to change, but the price charged is the price displayed on this page
  at  the time of your order. Flat Rate charges are for curbside delivery to locations in the Contiguous USA only.
 
     
Deliveries are typically made between the hours of 8:00 AM and 5:00 PM, Monday to Friday.  Please note
  that additional charges will usually apply if your location is not accessible via 18-wheel semi trailer (truck)



 



Nationwide Inside Delivery Service
  (48 Contiguous US States Only)
 



Most customers elect to choose Curbside Delivery to save on freight costs, but many consider
the Inside Delivery Service for very large, bulky or heavy items, or items going up or down stairways.

With this service, your items will arrive at your door and will be placed anywhere you wish on the ground floor of your location, and then all packaging will then be carted away if requested. We can also arrange
to have your items delivered upstairs or downstairs, or "around the back" for a slight additional charge.

For Customers in Hawaii, Alaska and Puerto Rico : Shipping costs will normally be higher than
shown below. For all items than come with Free Shipping, the amount of our freight costs to
ship out a Free Shipping item within the Continental USA will deducted from your actual freight bill.

 

 Nationwide Inside Ground Floor Delivery Shipping Rates  |  USA

All freight rates shown below are for items shipped from factories located within the USA only

Type Of Item

Inside Delivery Charge

 Arcade Legends + SuperCade $275 Upgrade From Free Shipping
 Air Hockey Tables - 7 Foot ModelsCustom Quote - Click Here or call
 Air Hockey Tables - 8 Foot ModelsCustom Quote - Click Here or call
 Arcade Redemption Games (Ticket, Prize, Coin Games)Custom Quote - Click Here or call
 Basketball Machines$1275 Flat Rate
 Bowling Machines (Non-Video)Custom Quote - Click Here or call
 Boxing MachinesCustom Quote - Click Here or call
 Cranes / Claw MachinesCustom Quote - Click Here or call
 Dart Machines$675 Flat Rate
 Dome / Bubble Hockey Games (Super Chexx, etc) Custom Quote - Click Here or call
 Foosball Tables - Home / Non-Coin Models $295 Upgrade From Free Shipping
 Foosball Tables - Coin Operated

 $425 Upgrade From Free Shipping

 Jukeboxes - All Other Jukeboxes$875 Flat Rate
 Kiddie RidesCustom Quote - Click Here or call
 Motion SimulatorsCustom Quote - Click Here or call
 Motion TheatersCustom Quote - Click Here or call
 Photo BoothsCustom Quote - Click Here or call

 Pinball Machines (New Machines Only)

 $375 Upgrade From Free Shipping

 Ping Pong TablesCustom Quote - Click Here or call
 Pool Tables - 6' and 7' Models

$975 Flat Rate

 Pool Tables - 8' and 9' Models

$1250 Flat Rate

 Shuffleboard Tables - 9' Length

$695 Flat Rate

 Shuffleboard Tables - 12' Length

$845 Flat Rate

 Shuffleboard Tables -  Over 12'' LengthCustom Quote - Click Here or call
 Skeeball / Alley RollersCustom Quote - Click Here or call
 Vending Machines - All Perfect Break Systems Products Custom Quote - Click Here or call
 Vending Machines - Up To 175 Lbs

$525 Flat Rate

 Vending Machines - 176 to 275 Lbs

$725 Flat Rate

 Vending Machines - 276 to 375 Lbs

$775 Flat Rate

 Vending Machines - 376 to 475 Lbs

$825 Flat Rate

 Vending Machines - 476 to 575 Lbs

$925 Flat Rate

 Vending Machines - 576 to 675 Lbs

$975 Flat Rate

 Vending Machines - Over 675 LbsCustom Quote - Click Here or call
 Video Games - ITS Pedestal Models (GT, SSB, PPG, TTPB) Custom Quote - Click Here or call
 Video Games - All Others - Up To 375 Lbs$675 Flat Rate
 Video Games - All Others - 376 To 475 Lbs$725 Flat Rate
 Video Games - All Others - 476 To 575 Lbs$775 Flat Rate
 Video Games - All Others - Over 575 LbsCustom Quote - Click Here or call
 Other Games / Items not listed here (see below for software)Custom Quote - Click Here or call

  Flat Rate charges quoted above are subject to change, but the price charged is the price displayed on this page at
  the time of your order. Flat Rate charges are for delivery to the ground floor for locations in the Contiguous USA only.
 
  Price includes 30 minutes of total moving time from time of delivery, time beyond 30 minutes is billed at $50 per
  hour. Deliveries are typically made between the hours of 8:00 AM and 5:00 PM, Monday to Friday.
 Please note
  that additional charges will usually apply if your location is not accessible via 18-wheel semi trailer (truck)

 


Shipping Insurance

Shipping Insurance for the value of the order is mandatory on games we arrange shipping on.
Insurance up to $7,500 per item included free of charge, but not on items with "Free Shipping"
.

Please remember that all shipping is quoted Freight On Board ("FOB") either in Boca Raton, FL
or the shipping point (Origin), and any damage to games is your responsibility after the game has
left our warehouse or shipping point, unless your games are properly insured, which then is the
full responsibility of the shipping company. In the unlikely event something goes wrong during
your delivery, we are here to assist you, and to help file a damage claim on your behalf if needed.

 


Shipment Tracking

When your game is shipped, if you request, we can send you a email with your freight carrier tracking number, which is used both by the shipper to keep track of your shipment. We can also provide you
with the name and phone number of the shipping company if you request, so you can contact them
if you have any questions about the status of your delivery. After obtaining your freight tracking number,
you may then trace freight shipment either with the carrier or some by using our
Online Tracking Form
 


Pre-Order and Pre-Delivery Checklist

Please visit our Game Pre-Delivery Checklist page for some important pre-shipping information.

 

 
 
 
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