Domestic Shipping Information ( USA ) 
Please click here for International Shipping if you are a customer living outside of the USA
Shipping Rates Charts for both Curbside and Inside Delivery anywhere within the Continental USA are shown below. A custom shipping quotation will be required for all items being shipped to Hawaii, Alaska,
or International. Prices below reflect the cost to ship individual items - If you are ordering 2 or more of the same exact item at the same time, you will receive a substantial shipping discount from prices shown.
Shipping times usually takes between 5 - 14 days on average for your item to arrive, but it depends
on the shipping origination point of your game and where you are located - A good rule of thumb is
usually 2 to 3 weeks from date of your order. Our shippers will contact you via phone at least 24
hours prior to your scheduled delivery date to be sure you will be ready to accept your game purchase.
And if for some reason you are not available, they will contact you again to setup a delivery time.
Nationwide Curbside Delivery with Liftgate Service
Curbside Delivery (Delivery to the curb of your business or residence with free Liftgate Service) is available for all items at a lower cost than Inside Delivery for those customers who are aware of the
factors and potential hazards involved with these types of deliveries, and are capable (if needed) of handling the moving of heavy items into their locations without assistance from the truck driver.
UPS or FedEx Shipping is used for all software upgrades and kits, and sometimes for items like touchscreen games, some popcorn machines and other small items than weigh less than 125 Lbs
Nationwide Inside Delivery Service
All of our customers can arrange to ship their purchase with the carrier of your choosing, but the vast majority of our clients choose our "White Glove" Delivery Service for very large or very heavy items.
With this service, your items will arrive at your door and will be placed anywhere you wish on the ground floor of your location, and then all packaging will then be carted away if requested. We can also arrange
to have your items delivered upstairs or downstairs, or "around the back" for a slight additional charge.
Please add a minimum $125 to flat-rate shipping prices above if your item will need to go up or
down any stairs (more than 4 consecutive steps), for each flight of stairs, or if your order needs to be delivered to the back or side of your location. Additional shipping charges may apply if you do not tell
us that a "stair carry" or delivery around back or inside was needed at the time of your order, or if
more than two movers are needed to move a product inside of location for rates shown above..
Shipping Insurance
Shipping Insurance for the value of the order is mandatory on games we arrange shipping on within the USA. Insurance up to $7500 per item is included free of charge, but not on items with "Free Shipping".
Mandatory shipping insurance charge for each item that comes with Free Shipping is $75.00
Please remember that all shipping is quoted Freight On Board ("FOB") either in Boca Raton, FL
or the shipping point (Origin), and any damage to games is your responsibility after the game has
left our warehouse or shipping point, unless your games are properly insured, which then is the full responsibility of the shipping company. In the unlikely event something goes wrong during your
delivery, we are here to assist you, and to help file a damage claim on your behalf if needed.
Shipment Tracking
When your game is shipped, if you request, we can send you a email (or phone if preferred) with your tracking number, which is used both by the shipper to keep track of your shipment. We will also provide
you with the name and phone number of the shipping company, so you can contact them if you have any questions about the status of your delivery. After obtaining your tracking number, you may then trace your shipment using our online tracking form.
Packaging Methods
Packaging of your game is a important step in the shipping process. Brand new games are packaged
and shipped in the original factory shipping carton. Refurbished games shipped by NAVL are picked up from us fully assembled and your game is carefully shrink wrapped and blanket-padded to minimize
any damage that can occur during the shipping process.
Pre-Order and Pre-Delivery Checklist
Please visit our Game Pre-Delivery Checklist page for some important pre-shipping information.
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