Domestic Shipping Rates & Information
| USA 
Please click here for International Shipping if you are a customer living outside of the USA
Don't be tricked by claims of "Free Shipping" ! Many times this involves you and your very strong
friends renting a truck and driving 30 minutes to pickup your 350+ lbs item from some remote airport
or trucking terminal - or worse, shipping deals that offer free "home", "ground" or "door to door" delivery,
but don't tell you this really means that your delivery is only as far as the "curbside" at your location!
Did you know that all curbside deliveries made without "liftgates" actually make you responsible
for taking the item off the back of the truck? And even with a liftgate it is problematic - Imagine having
a 18-wheel semi-trailer pull up to your location and then having the driver tell you that you have to move
this 300 to 1200 + Lbs item that comes crated and in a box the size of a refrigerator or larger from
his truck, and then having to deal with the potentially dangerous task of uncrating or unpacking and then
moving these heavy items into your location, all without ever dropping it, scratching it, or hurting yourself,
friends or family in the process ? And what do you do if its cold, raining, snowing, slippery or if your item
needs to be moved upstairs or downstairs or around the back of your home, office or business ?
We have the answer : If you do not want to deal with the hassle and potential hazards of lifting heavy
items or games, we offer the best and safest solution with our Nationwide Inside Delivery Program.
Upon delivery, our drivers will deliver and move your purchase inside your location anywhere within
the ground floor of location, and will then remove all packaging, if requested. We can also arrange
for delivery of your purchase upstairs, downstairs or "around the back" for a slight additional charge !
* Please note that some games do require some assembly after delivery, which is not covered under our standard shipping contracts.
Curbside Delivery with Liftgate Service is also available at a much lower cost for those customers
who are aware of the factors involved with these types of deliveries, and are capable of handling the
moving of heavy games into their locations. Curbside shipping is also used for some of our "less heavy"
items like Countertop Videos - Please see our section below on Curbside Deliveries for information
Shipping Rates Times and Charts for both Curbside and Inside Delivery are shown below.
A custom shipping quotation is required for shipments to Hawaii, Alaska or for International Delivery.
Prices below reflect the cost to ship individual items - If you are ordering 2 or more of the same exact
item at the same time, you will receive a substantial shipping discount from any price shown below.
Shipping times usually range from 12 - 20 days on average for your item to arrive, but it depends
on the shipping origination point of your game and where you are located - A good rule of thumb is
usually 2 - 3 weeks from date of your order... but shipping times can be as long as 4 to 6 weeks
or longer for custom or special orders, pre-ordered/un-released games, adding special accessories
to your item, or a few items that are shipped directly from Asia or Europe. Our shippers will contact
you via phone at least 24 hours prior to your scheduled delivery date to be sure you will be ready to
accept your purchase. And if you are not available, they will contact you again to setup a delivery time.
If you have any specific shipping questions, either email us or contact Mr. Jay Fleming in our
Shipping Dept at (561) 910-0061, Ext. 103, Monday to Friday, 9:00am-5:00pm (Eastern Time)
Nationwide Curbside Delivery with Liftgate Service
Curbside Delivery (Delivery to the curb of your business or residence with free Liftgate Service) is available for all items at a lower cost than Inside Delivery for those customers who are aware of the
factors and potential hazards involved with these types of deliveries, and are capable (if needed) of handling the moving of heavy/bulky items into their locations without assistance from the truck driver.
We also use UPS/FedEx Ground shipping for game upgrades and kits, and for smaller items like touchscreen games, some popcorn machines and many other items weighing less than 125 lbs.
EXPEDITED SHIPPING is now available
in the CONTINENTAL USA ONLY, with transit times
from 5 - 10 days on average, but this can be very expensive - Please contact Jay Fleming in our Shipping Dept at (561) 910-0061
Ext. 103, Mon-Fri, 9:00am-5:00pm (Eastern
for a expedited quote.
Nationwide Inside Delivery Service
All of our customers can arrange to ship their purchase with the carrier of your choosing, but the vast majority of our clients choose our "White Glove" Delivery Service for very large or very heavy items.
With this service, your items will arrive at your door and will be placed anywhere you wish on the ground floor of your location, and then all packaging will then be carted away if requested. We can also arrange
to have your items delivered upstairs or downstairs, or "around the back" for a slight additional charge.
EXPEDITED SHIPPING is now available
in the CONTINENTAL USA ONLY, with transit times
from 5 - 10 days on average, but this can be very expensive - Please contact Jay Fleming in our Shipping Dept at (561) 910-0061
Ext. 103, Mon-Fri, 9:00am-5:00pm (Eastern
for a expedited quote.
Please add a minimum $125 to flat-rate shipping prices above if your item will need to go up or
down any stairs (more than 4 consecutive steps), for each flight of stairs, or if your order needs to be delivered to the back or side of your location. Additional shipping charges may apply if you do not tell
us that a "stair carry" or delivery around back or inside was needed at the time of your order, or if
more than two movers are needed to move a product inside of location for rates shown above..
If you have any specific shipping questions, either email us or contact Mr. Jay Fleming in our
Shipping Dept at (561) 910-0061, Ext. 103, Monday to Friday, 9:00am to 5:00pm (Eastern Time)
Shipping Insurance
Shipping Insurance for the value of the order is mandatory on games we arrange shipping on within the USA. Insurance up to $7500 per item is included free of charge, but not on items with "Free Ship".
Mandatory shipping insurance charge for each item that comes with Free Shipping is $75.00
Please remember that all shipping is quoted Freight On Board ("FOB") either in Boca Raton, FL
or the shipping point (Origin), and any damage to games is your responsibility after the game has
left our warehouse or shipping point, unless your games are properly insured, which then is the full responsibility of the shipping company. In the unlikely event something goes wrong during your
delivery, we are here to assist you, and to help file a damage claim on your behalf if needed.
Shipment Tracking
When your game is shipped, if you request, we can send you a email (or phone if preferred) with your tracking number, which is used both by the shipper to keep track of your shipment. We will also provide
you with the name and phone number of the shipping company, so you can contact them if you have any questions about the status of your delivery. After obtaining your tracking number, you may then trace your shipment using our online tracking form.
Packaging Methods
Packaging of your game is a important step in the shipping process. Brand new games are packaged
and shipped in the original factory shipping carton. Refurbished games shipped by NAVL are picked up from us fully assembled and your game is carefully shrink wrapped and blanket-padded to minimize
any damage that can occur during the shipping process.
Pre-Order and Pre-Delivery Checklist
Please visit our Game Pre-Delivery Checklist page for some important pre-shipping information.
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