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> Home > Master Selection Guide > Game FAQ's > Store Policies Page > Game Shipping Information



 Domestic Shipping Information  ( USA / Canada / Mexico )     
                         
 



Please click here for international shipping information if you are a customer living outside of the USA, Canada or Mexico

Below you can find general shipping costs for deliveries within the USA. A custom shipping quotation
will be required for all orders being shipped to Canada and Mexico, and all large / oversized items.


Don't be tricked by claims of  "Free Shipping" !  Many times this involves you and your very strong friends renting a truck and driving 30 minutes to pickup your 350+ lbs game from some remote airport
or trucking terminal - or worse,
shipping deals that offer free "home", "ground" or "door to door" delivery,
but don't bother to tell you this really means your delivery is only as far
as your street curbside!

Did you know that all curbside deliveries without " Liftgates " actually make you responsible for
taking the game off the back of the truck? And even with a liftgate it can be a nightmare - Imagine
having a 18-wheel semi-trailer pull up to your location and then having the driver tell you that you have
to move this
huge 300-1200 + lbs item
in a box the size of a refrigerator or larger from his truck,
and then having to deal with the potentially dangerous chore of uncrating, unpacking and moving
these heavy games into your location, all without ever dropping it, scratching it, or hurting yourself,
friends or family in the process ?
And what do you do if its cold, raining, snowing, slippery or if your game needs to be moved upstairs or downstairs or around the back of your home or location ?

We have the answer : If you do not want to deal with the hassle and hazards of lifting heavy games,
we offer all our customers on of the
best solutions around with our nationwide White Glove Delivery Program. Upon delivery, our drivers will place your game in the location of your choosing within inside
of the ground floor of location, and will then remove all packaging, if requested. We can also arrange
for delivery of your purchase upstairs, downstairs or "around the back" for a slight additional charge

* Please note that some games do require some assembly after delivery, which is not covered under our shipping contract with NAVL.

Curbside Delivery with Liftgate Service is also available
for new games at a lower cost for those customers who are aware of the factors involved with these types of deliveries, and are capable of
handling the moving of heavy games into their locations.
Curbside shipping is also used for some
of our "less heavy" items like Slot Machines, Popcorn Machines, Countertop Videos, etc -
Please
see our section below on Curbside Deliveries for prices and information

 


Are you commercial customer buying more than 5 games at a time?  Please contact us for a quote!



Nationwide "White Glove" Inside Delivery Service 


All of our customers can arrange to ship their purchase with the carrier of your choosing, but the vast majority of our clients choose our "White Glove" Delivery Service. With this service, your games will
arrive at your door and will be placed anywhere you wish on the ground floor of your location, and then
all packaging will then be carted away if requested. We can also arrange to have your game purchase delivered upstairs or downstairs, or "around the back" for a slight additional charge.

Please note that due to the pending holidays (Christmas, New Years) and the continuing bad winter weather throughout the Midwest and Northeast, along with some manufacturer holiday-week shutdowns, shipments during this period may take a bit longer than normal, due to these various circumstances.
 

 Nationwide (48 States) White Glove Inside Delivery Rate Charge

Type Of Game

In-Home / Office Delivery Charge

 Air Hockey Tables Custom Quote - Click Here or Call 1-800-PINBALL
 Arcade Games  (Fortune Teller, Kiddy, Skee-Ball, etc) Custom Quote - Click Here or Call 1-800-PINBALL
 Dart Machines $425 Flat Rate
 Dome Hockey Games (Super Chexx, etc) $275 Flat Rate
 Foosball Tables $375 Flat Rate
 Furniture Custom Quote - Click Here or call 1-800-PINBALL

 Home Racing Pro Arcade Simulator

$450 / $575 (With Plasma) Flat Rate
 Jukeboxes - CD and Digital Units $495 Flat Rate
 Jukeboxes - Internet Downloading Jukeboxes $375 Flat Rate

 Neon Signs (NFL Team Logo Signs)

See Curbside / UPS Rate Chart Below
 Photo Booths Custom Quote - Click Here or Call 1-800-PINBALL

 Pinball Machines

$450 Flat Rate
 Ping Pong Tables Custom Quote - Click Here or Call 1-800-PINBALL
 Poker / Blackjack Tables / Roulette / Craps Tables Custom Quote - Click Here or Call 1-800-PINBALL
 Pool Tables

Custom Quote - Click Here or Call 1-800-PINBALL

 Popcorn Machines (Under 125 Lbs) See Curbside / UPS Rate Chart Below
 Popcorn Machines (Over 125 Lbs) Custom Quote - Click Here or Call 1-800-PINBALL
 Redemption Games (Cranes, Coin Pushers, etc) Custom Quote - Click Here or Call 1-800-PINBALL
 Shuffleboard Tables Custom Quote - Click Here or Call 1-800-PINBALL
 Slot Machines - Antique Reproductions $225 Flat Rate
 Slot Machines - All Others $450 Flat Rate
 Sports Games - Large (Basketball, Bowling, etc) Custom Quote - Click Here or Call 1-800-PINBALL
 Vending Machines Custom Quote - Click Here or Call 1-800-PINBALL
 Video Games - Countertop Models   (Via UPS or Truck) See Curbside / UPS Rate Chart Below
 Video Games - Cocktail Models $350 Flat Rate
 Video Games - Upright Models $450 Flat Rate
 Video Games - Large / Sitdown Models Custom Quote - Click Here or Call 1-800-PINBALL
 Video Poker and Video Gaming Machines $450 Flat Rate
 Other Games / Items not listed here (see below for software) Custom Quote - Click Here or Call 1-800-PINBALL

  Flat Rate charges quoted above are subject to change;  the price charged is the price displayed on this page at the
  time of your order. Flat Rate charges quoted are for delivery to the ground floor of location in the Continental USA.
  Price includes 30 minutes of total moving time from time of delivery, time beyond 30 minutes is billed at $50 per
  hour. In-Home/Office deliveries are typically made between the hours of 8:00 AM and 5:00 PM, Monday to Friday.
  Please note that some games require some light assembly after delivery, which is not covered under our shipping  
  contracts, and additional charges may apply if your home or office is not accessible via 18-wheel truck

Please add a minimum $125 to flat-rate shipping prices above if your game will need to go up or
down any stairs (more than 3 consecutive steps), for each flight of stairs, or if your order needs to be delivered to the back or side of your residence or business establishment. Additional shipping charges
may apply
if your home or business location is not safely accessible by standard 18-wheel semi-trucks,
or if you did not tell us that a stair carry or delivery around back or inside was needed at the time of your order, or if more than two movers are needed to move a product inside of your home (flat-rate quotes).


Please email or call us for shipping rates for large
, heavy and/or odd-shaped games like pool tables, air hockey tables, shuffleboard tables, large deluxe and sit-down video games and other games or items not shown above, and for rates for items being shipped into Hawaii and Alaska. Custom shipping quotes generally take us between 24 to 72 hours to obtain for you.

Shipping usually takes between 5 - 14 days on average
for your game to arrive, but it depends
on the shipping origination point of your game and where you are located - A good rule of thumb is
usually
2 to 3 weeks from date of your order. Our shippers will contact you via phone at least 24
hours prior to your scheduled delivery date to be sure you will be ready to accept your game purchase.
And if for some reason you are not available, they will contact you again to setup a delivery time.

EXPEDITED SHIPPING  is now available, with transit times from 3 - 7 days on average.
Please contact us directly for a quote on expedited game shipping at 1-800-PINBALL / 561-391-7200


Nationwide Curbside Delivery with Liftgate Service  |  Other Shipping Options  

Curbside Delivery  (Delivery to the curb of your home or office with free Liftgate Service) is available
for all brand new games at a lower cost for those
customers who are aware of the factors and potential hazards involved with these types of deliveries, and are capable of handling the moving of heavy games into their locations by themselves without assistance from the truck driver.

UPS and FedEx Shipping is used for all software upgrades and kits, and some items like touchscreen video games, some popcorn machines and other small items.

 Nationwide (48 States) Curbside Delivery & UPS / FedEx Rate Charge

Type Of Game

Curbside Delivery Charge

 Air Hockey Tables Custom Quote - Click Here or call 1-800-PINBALL
 Arcade Games  (Fortune Teller, Kiddy, Skee-Ball, etc) Custom Quote - Click Here or call 1-800-PINBALL
 Dart Machines $325 Flat Rate
 Dome Hockey Games (Super Chexx, etc) $175 Flat Rate
 Foosball Tables $295 Flat Rate
 Furniture Custom Quote - Click Here or call 1-800-PINBALL
 Jukeboxes - CD and Digital Units $395 Flat Rate
 Jukeboxes - Internet Downloading Jukeboxes $275 Flat Rate

 Neon Signs (NFL Team Logo Signs)

$95 Flat Rate
 Photo Booths Custom Quote - Click Here or call 1-800-PINBALL

 Pinball Machines (New Machines Only)

 $350 Flat Rate

 Ping Pong Tables

 $195 Flat Rate

 Poker / Blackjack Tables / Roulette / Craps Tables Custom Quote - Click Here or call 1-800-PINBALL
 Pool Tables

Custom Quote - Click Here or call 1-800-PINBALL

 Popcorn Machines (Under 125 Lbs) $95 Flat Rate  ($159 w/Optional Cart)
 Popcorn Machines (Over 125 Lbs) Custom Quote - Click Here or call 1-800-PINBALL
 Redemption Games (Cranes, Coin Pushers, etc) Custom Quote - Click Here or call 1-800-PINBALL
 Shuffleboard Tables Custom Quote - Click Here or call 1-800-PINBALL
 Slot Machines - Antique Reproductions  $175 Flat Rate
 Slot Machines - All Others  $275 Flat Rate
 Sports Games - Large (Basketball, Bowling, etc) Custom Quote - Click Here or call 1-800-PINBALL
 Vending Machines Custom Quote - Click Here or call 1-800-PINBALL
 Video Games - Countertop Models   (Via UPS or Truck) $125 Flat Rate
 Video Games - Cocktail Models  $250 Flat Rate

 Video Games - Arcade Legends Game Upgrades

 $15 FedEx 3Day  |  $30 FedEx 2Day  |  $45 FedEx 1Day

Video Games - Other Software Kits / Upgrades  (Up to 4 Lbs)

 $35 UPS Ground  |  $75 FedEx 2 Day

 Video Games - Upright Models

 $350 Flat Rate

 Video Games - Large / Sitdown Models Custom Quote - Click Here or call 1-800-PINBALL
 Video Poker and Video Gaming Machines

 $350 Flat Rate

 Other Games / Items not listed here (see below for software) Custom Quote - Click Here or call 1-800-PINBALL

EXPEDITED SHIPPING  is now available, with transit times from 2 - 5 days on average.
Please contact us directly for a quote on expedited game shipping at 1-800-PINBALL / 561-391-7200


Overnight Shipping

Overnight shipping is available for video game software upgrades, parts and some small games like
touchscreen video games and small popcorn machines, but is not available for any standard or large games we sell, due the large, heavy and very bulky nature of authentic arcade games, that only allows shipping via truck, but our new Expedited Shipping Program may suit your needs with delivery in
2 to 4 days for most in-stock items - Please contact us for more details about this program


Shipping Insurance

Shipping Insurance for the value of the game is mandatory on games we arrange shipping on.
Insurance up to $7500 per game is included free of charge with our
In-Home White Glove
Shipping  Program,
and also included free of charge for all "flat-rate" shipping quotes.

Mandatory shipping insurance charge for items that come with free delivery is $75.00


Please remember that all shipping is quoted Freight On Board ("FOB") either in Boca Raton, FL
or the shipping point (Origin), and any damage to games is your responsibility after the game has
left our warehouse or shipping point, unless your games are properly insured, which then is the full responsibility of the shipping company. In the unlikely event something goes wrong during your
delivery, we are here to assist you, and to help file a damage claim on your behalf if needed.


Shipment Tracking

When your game is shipped, if you request, we can send you a email (or phone if preferred) with your tracking number, which is used both by the shipper to keep track of your shipment. We will also provide
you with the name and phone number of the shipping company, so you can contact them if you have any questions about the status of your delivery. After obtaining your tracking number, you may then trace your shipment using our online tracking form.


Packaging Methods

Packaging of your game is a important step in the shipping process. Brand new games are packaged
and shipped in the original factory shipping carton. Refurbished games shipped by NAVL are picked up from us fully assembled and your game is carefully shrink wrapped and blanket-padded to minimize
any damage that can occur during the shipping process.


Pre-Order and Pre-Delivery Checklist

Please visit our Game Pre-Delivery Checklist page for some important pre-shipping information.

 

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