Domestic Shipping Information
( USA / Canada / Mexico )
Please click here for
international shipping information if you are a customer living outside of
the USA, Canada or Mexico
Below you can find general
shipping costs for deliveries within the USA. A custom shipping quotation
will be required for all orders being shipped to Canada and Mexico, and all
large / oversized items.
Don't be tricked by claims of
"Free Shipping" !
Many times this involves you
and your very strong friends renting a truck and driving 30 minutes to pickup your
350+ lbs
game from some remote
airport
or trucking terminal - or worse,
shipping deals that offer free "home", "ground" or "door
to door" delivery,
but
don't
bother
to tell you this
really means your delivery is only as far
as
your street curbside!
Did you know that all curbside
deliveries without " Liftgates "
actually make you responsible for
taking the game off the back of
the truck?
And
even with a liftgate
it can be a nightmare -
Imagine
having
a 18-wheel semi-trailer pull up to your location and then
having
the driver
tell
you that you have
to move
this
huge 300-1200 + lbs
item
in a box the size of a refrigerator
or larger
from
his truck,
and then having to deal with the
potentially dangerous chore of uncrating, unpacking
and moving
these
heavy games into your location,
all without
ever dropping it, scratching it,
or hurting yourself,
friends or family in the process ?
And what do you do if its
cold, raining,
snowing, slippery or
if your game
needs to be moved upstairs or downstairs or around the back of your home
or location ?
We have the answer
: If you do not want to deal with the
hassle and hazards of lifting heavy games,
we offer all our customers on of the
best solutions around
with our nationwide
White Glove Delivery Program.
Upon delivery, our
drivers will place your game in the location of your
choosing within inside
of
the ground floor of location, and will then remove all
packaging, if requested.
We can also arrange
for
delivery
of your purchase upstairs, downstairs or "around the back" for a slight
additional charge
* Please note that some games do require
some assembly after delivery, which is not covered under our
shipping contract with NAVL.
Curbside Delivery with Liftgate Service is also available for new games at a lower cost
for those customers who are aware
of the factors involved
with these types of deliveries, and are capable of
handling the moving
of heavy games into their locations.
Curbside shipping is also used for some
of our "less heavy" items
like Slot Machines, Popcorn Machines, Countertop Videos, etc -
Please
see our section below on Curbside Deliveries
for prices and information
Are you
commercial customer buying
more than 5 games
at a time? Please
contact us for a quote!
Nationwide "White
Glove" Inside Delivery Service
All of our customers can arrange to ship their purchase with the carrier of
your choosing,
but
the vast majority of our clients choose our
"White Glove" Delivery Service.
With this service, your games
will
arrive
at your
door
and will be placed anywhere you wish on the
ground
floor
of your location,
and then
all packaging
will then be carted away if requested. We can also arrange to have your
game purchase delivered upstairs or downstairs, or "around the back" for
a slight additional charge.
Please note that due to the pending
holidays (Christmas, New Years) and the continuing bad winter weather
throughout the Midwest and Northeast, along with some manufacturer
holiday-week shutdowns, shipments during this period may take a bit
longer than normal, due to these various circumstances.
|
Nationwide
(48 States) White Glove Inside Delivery Rate Charge |
|
Type Of Game |
In-Home / Office Delivery
Charge |
| Air
Hockey Tables |
Custom Quote -
Click Here
or Call 1-800-PINBALL |
| Arcade
Games (Fortune Teller, Kiddy, Skee-Ball, etc) |
Custom Quote -
Click Here
or Call 1-800-PINBALL |
| Dart
Machines |
$425
Flat Rate |
| Dome
Hockey Games (Super Chexx, etc) |
$275
Flat Rate |
| Foosball
Tables |
$375
Flat Rate |
| Furniture |
Custom Quote -
Click Here
or call 1-800-PINBALL |
|
Home Racing Pro
Arcade Simulator |
$450
/ $575 (With Plasma) Flat Rate |
| Jukeboxes
- CD and Digital Units |
$495
Flat Rate |
| Jukeboxes
- Internet Downloading Jukeboxes |
$375
Flat Rate |
|
Neon Signs
(NFL Team Logo
Signs) |
See Curbside / UPS Rate Chart Below |
| Photo
Booths |
Custom Quote -
Click Here
or Call 1-800-PINBALL |
|
Pinball Machines |
$450
Flat Rate |
| Ping
Pong Tables |
Custom Quote -
Click Here
or Call 1-800-PINBALL |
| Poker
/ Blackjack Tables /
Roulette / Craps Tables |
Custom Quote -
Click Here
or Call 1-800-PINBALL |
| Pool
Tables |
Custom Quote -
Click Here
or Call 1-800-PINBALL |
| Popcorn
Machines
(Under 125 Lbs) |
See Curbside / UPS Rate Chart Below |
| Popcorn
Machines
(Over 125 Lbs) |
Custom Quote -
Click Here
or Call 1-800-PINBALL |
| Redemption
Games
(Cranes, Coin Pushers, etc) |
Custom Quote -
Click Here
or Call 1-800-PINBALL |
| Shuffleboard
Tables |
Custom Quote -
Click Here
or Call 1-800-PINBALL |
| Slot
Machines - Antique Reproductions |
$225
Flat Rate |
| Slot
Machines - All Others |
$450
Flat Rate |
| Sports
Games - Large
(Basketball, Bowling, etc) |
Custom Quote -
Click Here
or Call 1-800-PINBALL |
|
Vending Machines |
Custom Quote -
Click Here
or Call 1-800-PINBALL |
| Video
Games - Countertop Models
(Via UPS or Truck) |
See Curbside / UPS Rate Chart Below |
| Video
Games - Cocktail Models |
$350
Flat Rate |
| Video
Games - Upright Models |
$450
Flat Rate |
| Video
Games -
Large / Sitdown Models |
Custom Quote -
Click Here
or Call 1-800-PINBALL |
| Video
Poker and Video Gaming
Machines |
$450
Flat Rate |
|
Other Games /
Items not listed here (see below for software) |
Custom Quote -
Click Here
or Call 1-800-PINBALL |
|
Flat Rate charges
quoted above are subject to change; the price charged is the
price displayed on this page at the
time of your order. Flat Rate charges quoted are for delivery to the ground floor
of location in the Continental USA.
Price includes 30 minutes
of total moving time from time of delivery, time beyond 30 minutes
is billed at $50 per
hour. In-Home/Office deliveries are typically made between the hours of
8:00 AM and 5:00 PM, Monday to Friday.
Please note that some games
require some light assembly after delivery, which is not covered
under our shipping
contracts, and additional charges may apply if your home or
office is not accessible via 18-wheel truck |
Please add a minimum $125 to flat-rate shipping prices above if your game will need to go
up or
down any
stairs
(more
than 3 consecutive steps), for each flight of stairs, or if your order needs to be delivered to the back
or
side of
your
residence or
business establishment. Additional shipping charges
may apply if your
home
or business location
is
not
safely accessible by standard 18-wheel semi-trucks,
or if you did
not tell us
that a
stair carry or delivery around back or inside was needed at the time of your order, or if
more
than
two movers are needed to move a product inside of your home (flat-rate
quotes).
Please email or call us for shipping rates for large, heavy and/or
odd-shaped games like
pool
tables, air hockey tables, shuffleboard tables, large deluxe and sit-down video
games and other
games or items not shown above,
and for rates for items being shipped into Hawaii and Alaska.
Custom shipping quotes generally take
us between 24 to 72 hours to obtain for
you.
Shipping
usually takes between 5 - 14 days on
average
for your game to arrive, but it depends
on the shipping origination point of your
game and where you are located - A good
rule of thumb is
usually 2
to
3 weeks from date of
your order.
Our shippers will contact you via
phone at least 24
hours prior to your
scheduled delivery date to
be
sure you
will be ready to accept your
game purchase.
And if for some reason you are not
available, they will contact
you again to setup a delivery time.
EXPEDITED SHIPPING
is now available, with transit times from
3 - 7 days on
average.
Please contact us directly for a quote on expedited game shipping at 1-800-PINBALL / 561-391-7200
Nationwide Curbside Delivery with Liftgate Service | Other
Shipping Options
Curbside Delivery
(Delivery to the curb of your home or office with free Liftgate Service)
is available
for all brand new games at a lower cost for those
customers who are aware of the factors and potential hazards involved
with these types of deliveries, and are capable of handling the moving
of heavy games into their locations by themselves without assistance
from the truck driver.
UPS and FedEx Shipping
is used for all software upgrades and kits, and some items like
touchscreen video games, some popcorn machines and other small items.
EXPEDITED SHIPPING
is now available, with transit
times from 2 - 5 days on average.
Please contact us directly for a quote on expedited game shipping
at 1-800-PINBALL / 561-391-7200
Overnight
Shipping
Overnight shipping is
available for video game software upgrades, parts and some small games
like
touchscreen video games and small popcorn machines, but is not available for any
standard or large games we sell, due the
large, heavy and very bulky
nature
of authentic arcade games, that only allows shipping via truck, but our
new Expedited Shipping Program may suit your needs with delivery in
2 to 4 days for most in-stock items -
Please
contact us for more details about this program
Shipping Insurance
Shipping
Insurance for the value of the game is mandatory on games we arrange
shipping on.
Insurance
up to $7500 per game is included free of charge with our
In-Home White Glove
Shipping Program,
and also
included free of charge for all "flat-rate" shipping quotes.
Mandatory shipping insurance charge for items that
come with free
delivery is $75.00
Please remember that all shipping is quoted Freight On Board
("FOB")
either in Boca Raton, FL
or the shipping point (Origin), and any damage to games is your responsibility after
the game has
left
our warehouse or shipping point, unless your games are properly insured,
which then is the
full responsibility of
the shipping company. In the unlikely event something goes wrong during your
delivery, we are here to assist you, and to help file a damage claim on your
behalf if needed.
Shipment Tracking
When your game is shipped, if you
request, we can send you a email (or phone if
preferred)
with your tracking
number,
which is
used both by the shipper to keep track of your shipment.
We will also
provide
you with
the name and phone
number of the shipping company, so
you
can contact
them if you have
any questions
about
the status of your delivery. After obtaining
your tracking number, you may then trace your
shipment using our online
tracking form.
Packaging Methods
Packaging of your game is a important step in the shipping process. Brand new games
are
packaged
and shipped in the original factory shipping carton. Refurbished games
shipped
by NAVL are picked up from us fully assembled and
your
game is carefully shrink
wrapped
and blanket-padded to minimize
any damage that
can
occur during
the
shipping
process.
Pre-Order and Pre-Delivery Checklist
Please visit our Game
Pre-Delivery Checklist page for some important pre-shipping
information.
