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Home > Master Selection Guide > Order Cancellation Policy | For Items That Have Not Been Shipped

Order Cancellation Policy   |   For Items That Have Not Shipped

What if want to cancel my order with you ?

We do understand things happen sometimes... Maybe your spouse vetoed your purchase or you
want to order something else you saw on our site afterwards, or perhaps you changed your mind.

Not a problem.

You may cancel your Order us as long as you notify us via our Order Cancellation / RMA Form
within three (3) business days from the time your order was placed. We determine this by the timestamps from your online or telephone order and your Order Cancellation / RMA Form.

Cancellations requests for Orders after (3) days,
but before your product has shipped may
be granted on a case-by-case basis, and will incur a one-time 10% Order Cancellation Charge.

Cancellation requests for Orders after they are shipped, but prior to delivery can also be
granted (in exceptional cases), but will incur a 25% Restocking Fee plus all shipping charges.

Click here for more details.


What if want to cancel my game deposit ?

For game deposits on preordered products (new games not yet released) that the manufacturer
has not started shipping yet, your deposit is fully refundable until about three weeks prior to
shipment - Then it is nonrefundable. This policy excludes all Special / Custom Order products.

For game deposits on used / refurbished or other items that we do not have in stock, your deposit
is fully refundable
until we find your game and you decide to buy it - Then it becomes nonrefundable.

You may cancel your deposit and order as long as you notify us via our Order Cancellation / RMA Form

In the very unlikely event that your purchase has already shipped, please remember that you would be responsible for
all shipping charges and any other order costs incurred by us in cancelling your order.

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