Real Customer
Testimonials Page
Here you can
read just a few of the many letters of praise and thanks we get from our
awesome customers from all across America, after they decided to make
their gaming purchase from us.
Some of our
wonderful customers below have graciously allowed us to
publish their contact details
in order for other potential customers to inquire about their BMI Gaming
experience from them directly.
(The @ sign is replaced by (at) for the privacy and security of our customers who have allowed us to publish their email addresses)
Dear BMI Team -
BMI Gaming was wonderful in making
the major purchase of an Ultracade
Video Game an easy and enjoyable experience.
After comparing prices with every game distributor I could
find and comparing prices
all over the internet, I was able to confirm BMI had
the
overall lowest
price, along
with
the best shipping policy and best
tech support
offered.
This was also combined with the great customer assistance of your sales team, who
were patient (even when I had tons of questions) and very knowledgeable.
Usually
I find best price or the best customer service, but
very rarely both as
I did with BMI Gaming.
If you are remotely considering this
type of purchase, I recommend making
life
quite
a bit easier by calling BMI first.
Sincerely,
Kelly Burns
Westlake Village, CA
kburns (at) burnsandyoung.com
|
Dear BMI Gaming :
We recently bought a Arcade Legends from your firm.
Your website was so
easy to use!
My husband showed it
to me and I searched deeper into it and really found
what we were
looking for. I found the store policies
I needed to see and the different games that I knew
my boys would like, and which game had the most
games
on it for the best price. The gentleman on the
phone was very helpful when I
was ordering the other
add-on packs
for the game.
We liked the product so
much, we have already ordered another arcade
game,
Pac Man & Ms Pac Man from you. The Arcade Legends is
working great, the kids
love it, I love it. The ease
of adding the additional games is great, and even my
husband
could do it, and he is not very technically
advanced, so that was great too!
Tami Mohamed
(contact details withheld upon request)
|
To the great people at BMI,
I want to thank you for a wonderful buying
experience with my new
"Harley Davidson"
pinball
machine.
There is a scary factor in buying something
on
the internet, but I also have had a
very
bad
previous experience with a gameroom company. They
lied to me, took forever to
get my machine, tried to jack the price at the end,
and had one of the worst delivery experiences of my
life
- Needless to say I was apprehensive.
I could not be happier with the entire experience
with BMI. Your customer service was great through
the
entire purchase process. The delivery people
were helpful and willing to do what
it takes
to do the job right. I
needed to call tech support
once and
was given
quick and easy solutions that answered all
my questions.
Thank you BMI ! There is no question that I will make
more purchases from
your
company
as well as
recommend you to all my friends.
Alan Cantor
Ann Arbor, Michigan
(email address and phone number withheld upon
request)
|
Dear BMI ,
I wanted to make you aware of the phenomenal customer service treatment
that I experienced from one of your employees recently.
About a week before Christmas, I spoke to one of your
staff and told her I would purchase
an arcade game if it could get to my house in California befoe the 25th.
She did
some homework and called back very quickly assuring me it could be done if I
were to pay for expedited shipping. Done deal; or so I thought.
The local shipping company, to make a very long story short, let me know late
on
the 22nd that my purchase would be delivered on the 27th. I spoke to
one of your staff again who immediately took a personal passion to my plight and
within a few hours had the shipment scheduled to be delivered on the 23rd through another local carrier.
Not only did she solve my little crisis in the busiest season of the year, she made
herself totally accountable and accessible throughout the process. I will now be
an “independent salesman” for your company recommending your firm at any
chance I have with folks that have an interest in your products.
At the company I work at we have embraced a book “Good To Great” by Jim
Collins. Your entire team embodies the overall theme of the book with
their
enthusiasm
and commitment to their jobs.
Best of luck!
Kirk Johnson
KJohnson (at) watsonlandcompany.com
|
I recently purchased the Golden Tee Golf video
machine.
This is the first time I have bought something of
this magnitude online and
was very nervous about making a $4,000.00 purchase
without being able
to first touch and feel it.
The machine arrived as expected and everything
went
perfectly as planned.
I would have no concerns about using BMI in the
future and this will not be
my last purchase from them. My friends and family
love the game and a
Super Bowl party is on its way!
Chris Shore
Saline, MI
chriss (at) mcnaughton-gunn.com
|
I just wanted to let you know that dealing with your
company was a real pleasure.
It's hard sometimes to order stuff on the internet
clear across
the country and not
knowing what you are getting yourself into.
But the experience dealing with you was perfect. I
got to track the pinball machine
clear across the country, it was delivered on time,
and the guys
that took it off the
truck were real troopers. My husband loves the gift
and
all is well.
I just wanted to say "Keep up the good work"!
Thanks.
Karen Blacksmith
Oregon
blacksmithshotro (at) qwest.net
|
Great shopping experience. Excellent value with
responsive and friendly
customer service.
Delivery
was handled professionally and carefully.
Our new Elvis Stern Pinball Machine has been a quite
a hit with the family
and friends. High quality product that is a real
blast to play!
I highly
recommend
BMI Gaming and will personally buy from them again.
CJ Hill
Boxford, Massachusetts
hubbmann (at) aol.com
|
Bought a Arcade Legends recently from you....
Game arrived on time, packed beautifully. Customer support for
startup
issues
was
fast and accurate.... purchased all the additional add-on
games, your tech
support
was fast to respond, and to assist in some installation
issues.
Now have fifty some games in one machine - The hit of every party!
Friends ask
how
they can get one. For the nine other games in my game room,
no other
sales or
service experience from any other company has come as
close
as BMI Gaming has.
Meeting or exceeding the customers expectations is indeed the
key !!
Al Hodge
Atlanta, GA
azhodge (at) bellsouth.net
|
My friends thought I was a little odd for buying a pinball machine.
They thought I was crazy to buy one from a company several states
away.
But I talked to many companies and decided BMI was the most professional.
David gave me an honest assessment about the condition of the game and
answered all of my gaming questions.
When the game arrived, it met and
exceeded all of my expectations.
I was
very
happy with my experience with BMI Gaming, and in fact I
plan on
buying another machine from them very soon.
Joe Williams
Dallas, TX
joe.williams (at) verizon.com
|
Dear BMI:
Considering that you folks went through
one of the worst hurricane seasons on record, and still finished my Indiana Jones pinball machine
reconditioning earlier than expected, AND got it to
my kids on time for Christmas, and were beyond
excellence in professionalism as far as my game
warranty repairs were concerned, all I have to say
to everyone involved is that you have, bar none,
the
most motivated, courteous and skilled group of
game technicians, sales,
and managerial staff
ever comprised in a single business that I have EVER
dealt with in my life !!!
I wish your team all the success and prosperity it
is due in your future -
And I will be buying my next
game from you, rest assured !!
Rick Burnham
(contact
details withheld upon request)
|
Dear BMI Gaming,
This was our very first time to purchase anything on
the internet, and we were very nervous about it. Your team was great! The order was placed just 2
days before Hurricane Rita hit, and the power was
down for about a week, but in
spite of that they
continued to work and the game was built and shipped
within just a few weeks.
The tracking system was fun to follow and keep track
of where the machine was along the way.
Delivery was very timely and the inside delivery was
super! The shipping guys couldn't have been
nicer, they unwrapped the machine and brought it
inside and placed
it exactly where we wanted it and it looks
beautiful
and plays beautifully.
My husband and I love the Arcade Legend. It is
perfect in every way. WE HIGHLY RECOMMEND THE ARCADE
LEGENDS !!!! IT IS WONDERFUL !!!! The extra game
packs were very easy to add on.
Everything went fine and I am enjoying the
Arcade
Legends along with my
children and grand children.
We are so happy we can't say enough good things
about the game and the company.
Thank you so much for making our first internet
shopping experience so
easy and secure!
BMI Gaming is a very professional company that we
WILL do business with again in the future.
Vickie A.
Abilene, TX
peacesymbol (at) cox.net
|
I wanted to comment on the excellent service that I
received from one of you service persons when they
assisted me with
repairs on the pinball machines
that
we purchased from BMI.
His response was
quick to my request
for assistance, and his temperament friendly
and
patient as he walked
me through troubleshooting and repair.
I had already recommended BMI to others for the
excellent sales service
I had
received, but now I will also add
excellent tech support when I
recommend BMI !
Sincerely,
Bill Reed
Saint Louis, MO
whr2 (at) charter.net
|
A week and a half before Christmas, I inquired
about ordering a
Arcade Legends
for my family. I got the best price, customer
service,
and the game all a few days
before the holiday. It was stress-free !!!
I think BMI is the biggest and best company in the
arcade and gaming industry.
Anthony Demonaco
Brooklyn, NY
Ademonaco (at) aol.com
|
Ordered a air hockey table and foosball table. When
it arrived, I was a
little
concerned
that some of the parts were missing. I
called your customer
service dept, and your girl handled
it professionally
and had the
manufacturer directly
ship
me the missing parts.
I have now come back to BMI Gaming to complete my
family room
with a Sopranos pinball machine.
Thanks for a job well done !
Frank Novak
Gaithersburg, Md.
fannov (at) comcast.net
|
I recently purchased an Elvis "Gold" pinball from
you. I want to compliment
you on every
aspect of the
transaction. My game arrived on time, in great
shape, and the deliverymen
could not have been more
helpful and polite.
Many thanks, I will be back for another pin at a
later date.
Michael Hamilton
Coto de Caza, CA
msh1908 (at) cox.net
|
You guys rock - Received my Simpson's Pinball Party in just
a couple of weeks
-
Truly spectacular. The game is awesome, service was amazing!
I'd totally order from you guys again - Thanks SO much !!
Peter Shankman
New York, NY
(email address and phone number withheld upon request)
|
My experience was very positive, from the customer service to
the final delivery.
This is a big purchase to make, but the customer assistance made it
easy to
make a decision and built my confidence that I
was buying
from a trustworthy
business like BMI Gaming.
The final results were well worth it - we love our machines!
Mark Martin
Greyslake, IL
(email address and phone number withheld upon
request)
|
Hey Guys -
I received the game today. Thank you.
I'm very pleased with
my purchase
from BMI Gaming..!
Thanks again for the "Theatre of Magic"....
Scott Pritchard
Long Beach, CA
astrodog (at) worldnet.att.net
|
I wanted to say thank you for a smooth transition
regarding my recent purchase
of Medieval Madness. Shipping across the US went perfectly.
I called your service department a few times yesterday to get the unit up and running.
They
helped
me
out big time and were very easy to talk to.
Thanks again!
I look forward to doing business with you in the
future and
keep passing your
company name off to everyone who wants
to know
where I got my pin!
DW Neuman
Concord, CA
dwneuman (at) maxis.com
|
Dear BMI
Just wanted to drop you a line and let you know that the Funhouse
I bought
from you
guys was well worth the wait.. It is in much better
cosmetic
condition than any of the machines I looked at locally.
Your service techs did an excellent job on the refurbishment, and
they
have been
very responsive to
any questions I've had about the game itself.
I cannot tell
you how happy I am that
I decided
to go with you guys!!
Thanks,
Ryan Bean
Garland, TX
ryan.bean (at) uici.net
|
Hi. I'm 13 and i love your web site. I wish i could buy everything
on your
web site !
But I've got no money. I just want to say BMI better be there
when i become
a lawyer
so i can buy all the things i want. So I just wanted to
say your store
is sooooooooooo awesome! There should be more
people like you guys -
I love
this store!
So... please
stay where you guys are in about
13 more years so i can
spend
$1,000,000.00 on
your
merchandise. Please don't close your store........
OR ELSE !!!!!
Keith R.
(contact details withheld)
|
Dear BMI...
I have over 100 machines in my pinball collection,
and the Baywatch machine I
purchased from you was a
great find.
To have a "New In Box" machine that was made in 1985
is very hard to come
by.
The
machine arrived just as you described: "New in the
box, never been played"....
I AM VERY HAPPY WITH THE COMPLETE EXPERIENCE WITH MY
PURCHASE
FROM YOU!
Thanks.
Dave Rautio
Aurora, IL
dave (at) belowh2o.com
|
Dear BMI Gaming,
I had the opportunity to play Taxi
pinball not long after Williams produced the original game
almost 15 years ago. I started looking early last year to
see if
they still existed and did a lot of web searching. Your web
site is by far the
most thorough and complete.
Your refurbishing
process is superior and my Taxi game looks immaculate
for a refurbished game, especially the new legs. Your
delivery service and warranty services again are superior.
I can truly say that from my 1st contact with your Sales
staff, then with
Customer Service, and finally with your Technical Support
team, it was
pleasant, helpful and easy. I hope to be able to acquire one
of your
fabulous 45 RPM record player jukebox sometime in the
future.
Thanks for a great game!
Dan Paterson
Hyde Park, NY
paterson (at) us.ibm.com
|
Hi !
Just wanted to let you know that we are LOVING
our new game! Whirlwind brings back so many memories for us!
It was also great to get to meet everyone there and we had a
real blast playing all the machines you showcase that we
don't
have room for here!
If you're ever in AZ, call us
and come see our play house. By the way, we did fill
out both surveys we received... and I think one said we
would get a store credit
for doing it. Not sure what we can use it for - but maybe
we'll have to come
back to FL & shop in person!
Thanks again.
Shari & Jack Bender
Scottsdale, AZ
sharib2003 (at) msn.com
|
I recently purchased the Arcade Legends and the Sports Game
Pack.
Delivery of these items was very timely and
the inside delivery was super.
Everything went fine and I am enjoying the Arcade
Legends along with my
children and grand children.
Thank you for the great service.
Donald Westfall
Orlando, FL
dwestfall1(at) cfl.rr.com
|
For more information
about Arcade Games please contact
BMI Gaming
at 1-800-PINBALL |
1-561-391-7269 or
Contact Us Via Inquiry Form
 |
