BMI Worldwide Product Return Policy 
Our 30-Day "No Hassle" Satisfaction Guarantee and Product Return Policy |
If after taking delivery of your item, if you wish to return your item (does not fit, was not what you expected or wanted, etc), you may request a Return Materials Authorization for your purchase via our online RMA Form, as long as your item arrives back to our warehouse unused and in the same exact condition (see below for specifications) as it was shipped to you, within 30 days of the delivery date,
per the policy terms set forth below. If no other item is purchased from us within forty-five (45) days
from the date your item arrives at our warehouse in Florida, and item is returned in accordance with
the policy stipulations below, 75% of the purchase price, minus all shipping charges to and from your
location will be promptly refunded via company check or credit card refund, if item is returned under
the policy rules set forth above and below. If item was purchased with a "free shipping" offer, actual incoming and outgoing shipping charges will be deducted, in addition to the 25% restocking fee.
Our Return Policy excludes all "special" and "custom" orders, replacement parts, ticket, coin and
prize redemption games, kiddie rides, vending machines, photo booths, accessories, items sold
either "as-is" or "less than perfect". Items sold to businesses, governments accounts or sold to commercial or non-profit accounts are sold as final and are not returnable under this policy.
All brand new items must be returned in brand new, unused condition with their original box and packaging, or in unused condition for all preowned / refurbished products, along with all original packaging, paperwork, manuals, parts and supplies. Any return not conforming to these standards
will be assessed a 25% restocking fee, in addition all shipping charges to and from your location.
Any item that is damaged either by you or during shipment, or is returned in used condition,
is not eligible under this return policy. Please contact us for information about filing a damage claim,
or to obtain game service if your game is experiencing any problems after delivery..
Customer is responsible for costs for return shipping and proof of delivery on all returns. BMI
Gaming will be more than happy to help arrange insured pickup of your return from your location.
Please retain your shipment tracking information from the shipper until you have been credited.
Any item not received back into our Florida warehouse within 30 days of date of delivery to you,
as stipulated on your Bill Of Lading, is not eligible for this policy. Please allow up to 21 days for
shipping from your location to our warehouse to insure that your purchase is returned to us on time.
Our Return Policy excludes all "special" and "custom" orders, replacement parts, ticket, coin and
prize redemption games, kiddie rides, vending machines, accessories, items sold either "as-is" or
in "less than perfect" condition as marked so. Items sold to businesses, commercial, non-profit or government agency accounts are sold as final and are not returnable under any circumstance.
Please note that all online purchases made on eBay are eligible for store credit only.
Other Product Returns
Defective Products will be repaired under the original manufacturers (OEM) product warranty, (or
in accordance with our own free warranties that may apply to your purchase) and cannot be returned,
unless they are returned under the conditions of our 30-Day Game Return Policy above. If your purchase was damaged in shipment or is returned in used condition, it is not eligible for return under this policy.
Please contact us for information about filing a damage claim, or to obtain game service if your game is experiencing any problems after delivery..
Items shipped by us in error (wrong item) will be replaced with the correct item ordered, and
no refund will be issued, unless the item is either out of stock or no longer available, in which case
a full refund of all monies paid will be issued, as long as items are returned in unused condition
along with all paperwork, manuals, parts, supplies and accessories.
Any returns for items that do not conform to these specifications above will be assessed a 25% restocking fee, but customer will not be responsible for any inbound or outbound shipping charges.
