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> Home > Master Selection Guide > Game FAQ's > Store Policies Page > Game Returns


 Game Return Policy                                                                             
 


 

Our 30-Day "No Hassle" Satisfaction Guarantee and Game Return Policy
 
Policy valid for all games covered and sold after 10/21/06

Unlike most other dealers, you can buy with confidence at BMI Gaming, as all of our games (excluding special order items, sports, casino, redemption, kiddie, carnival and amusement games, furniture, neon, vending, accessories, games sold "as-is" or "less than perfect", or games sold to commercial, non-profit or government accounts) come with our 30-Day Game Return Policy. 

If after taking delivery of your game, if you wish to return your game (does not fit, was not what you expected or wanted, etc), you may request a Return Materials Authorization for your purchase via our online RMA Form, as long as your game arrives back to our warehouse unused and in the same exact condition (see below for specifications) as it was shipped to you, within 30 days of the delivery date,
per the policy terms set forth below. If no other game is purchased from us within thirty (30) days from
the date your game arrives at our warehouse in Florida, and game is returned in accordance with
the policy stipulations below, 80% of purchase price, minus all shipping charges to and from your
location, will be promptly refunded via company check or credit card refund, if item is returned under
the policy rules set forth below. If item was purchased with a "free shipping" offer, actual incoming & outgoing shipping charges will be deducted from your refund, in addition to the 20% restocking fee.

All eBay sales are entitled to a MERCHANDISE CREDIT ONLY - No cash refunds on eBay items.

All brand new games must be returned in brand new, unused condition in their original box and packaging, or in unused condition for all preowned / refurbished products, along with all original packaging, paperwork, manuals, parts and supplies. Any return not conforming to these standards
will be assessed a 30% restocking fee,
in addition all shipping charges to and from your location.

Any game that is damaged either by you or during shipment
, or is returned in used condition,
is not eligible under this return policy. Please contact us for information about filing a damage claim,
or to obtain game service if your game is experiencing any problems.


Customer is responsible for costs for return shipping and proof of delivery on all returns. BMI
Gaming will be more than happy to help arrange insured pickup of your return from your location.
Please retain your shipment tracking information from the shipper until you have been credited.

Any game not received back
into our Florida warehouse within 30 days of date of delivery to you,
as stipulated on your Bill Of Lading, is
not eligible for this policy. Please allow up to 15 days for
shipping from your location to our warehouse to insure that your purchase is returned to us on time.


Please note that all online purchases made on eBay are eligible for store credit only.


Other Product Returns


Defective items will be repaired or replaced under the original manufacturers (OEM) product warranty,
(or in accordance with our own free warranties that may apply to your purchase), or under the terms of
our extended warranty program, if one was purchased at the time of sale, and cannot be returned,
unless they are returned under the conditions of our 30 Day Game Return Policy.


Items shipped in error (wrong game) will be replaced with the correct game ordered. New Games must be returned with its original box and/or packing, along with all of the original paperwork, manuals, parts and supplies. Preowned (used) games must be returned in unused condition. Any return for a game shipped in error that do not conform to these specifications will be assessed a 15% restocking fee, but customer
will not be responsible for any shipping charges to or from our location.


All game, machine, sign and part accessory sales are final, as detailed in our Terms and Conditions
and items that have been shipped to or received by you cannot be returned for refund or credit, except under select or extraordinary circumstances, and strictly on a case-by-case basis, and only with a RMA
Return Materials Authorization, and minus all inbound and outbound freight charges incurred in the delivery and return of your accessory, plus payment of a restocking charge of 30% on the total accessory price.
 


We take a video of the game condition and game being played for all refurbished games before shipping,
to insure you only receive a excellent quality machine that is guaranteed to work! We may also take back games that have been damaged by you on a case-by-case basis, at our sole discretion, but at a price to reflect the repair of any damage done to the game, plus shipping and processing charges. We cannot take back games that have been damaged beyond reasonable repair. All damage claims for shipping must be filed directly by you with the shipper in a timely fashion the same for reimbursement, and our customer
service team is more than happy to assist you with your claim, as well as assistance in the repair of game.



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