Game Return Policy 
Our
30-Day "No Hassle" Satisfaction Guarantee and Game Return Policy |
If after taking delivery of your game, if you wish to return your game (does not fit, was not what you expected or wanted, etc), you may request a Return Materials Authorization for your purchase via our online RMA Form, as long as your game arrives back to our warehouse unused and in the same exact condition (see below for specifications) as it was shipped to you, within
30 days of the delivery date,
per the policy terms set forth below. If no other game is purchased from us within forty-five (45) days
from the date your game arrives at our warehouse in Florida, and game is returned in accordance with
the policy stipulations below,
80% of the purchase price, minus all shipping charges to and from your
location will be promptly refunded via company check or credit card refund, if item is returned under
the policy rules set forth
above and below. If item was purchased with a "free shipping" offer, actual incoming & outgoing shipping charges will be deducted, in addition to the 20% restocking fee.
Our Return Policy excludes all "special" and "custom" orders, replacement parts, casino tables,
ticket, coin and prize redemption games, kiddie rides, vending machines, accessories, games
sold
either "as-is" or "less than perfect". Games sold to businesses, governments accounts or sold to commercial or non-profit accounts are
sold as final and are not returnable under any circumstance.
All brand new games must be returned in brand new, unused condition
in their original box and packaging, or in unused condition for all preowned / refurbished products, along with all original packaging, paperwork, manuals, parts and supplies. Any return not conforming to these standards
will be assessed a 35% restocking fee, in addition all shipping charges to and from your location.
Any game that is damaged either by you or during shipment, or is returned in used condition,
is not eligible under this return policy. Please contact us for information about filing a damage claim,
or to obtain game service if your game is experiencing any problems
after delivery..
Customer is responsible for costs for return shipping and proof of delivery on all returns. BMI
Gaming will be more than happy to help arrange insured pickup of your return from your location.
Please retain your shipment tracking information from the shipper until you have been credited.
Any game not received back into our Florida warehouse within
30 days of date of delivery to you,
as stipulated on your Bill Of Lading, is not eligible for this policy. Please allow up to
15 days for
shipping from your location to our warehouse to insure that your purchase is returned to us on time.
Our Return Policy excludes all "special" and "custom" orders, replacement parts, casino tables,
ticket, coin and prize redemption games, kiddie rides, vending machines, accessories, games
sold
either "as-is" or "less than perfect". Games sold to businesses, governments accounts or sold to commercial or non-profit accounts are sold
as final and are not returnable under any circumstance.
Please note that all online purchases made on eBay are eligible for store credit only.
Other Product Returns
Defective Brand New Games will be repaired under the original manufacturers (OEM) product warranty,
(or in accordance with our own free warranties that may apply to your
purchase) and cannot be returned,
unless they are returned under the conditions of our 30-Day Game Return Policy
above. If your purchase was damaged in shipment or is
returned in used
condition,
it is
not eligible
for return under this policy.
Please contact us for information about filing a damage claim, or to obtain game service if your game is experiencing any problems
after delivery..
Items shipped in error (wrong game) will be replaced with the correct game ordered. New Games must be returned with its original box and/or packing, along with all of the original paperwork, manuals, parts and supplies. Preowned (used) games must be returned in unused condition. Any return for a game shipped in error that do not conform to these specifications will be assessed a
15% restocking fee, but customer
will not be responsible for any shipping charges to or from our location.
