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> Home > Master Selection Guide > Game FAQ's > Store Policies Page > Game Returns > RMA Form

Return Materials Authorization Form


Our 30 Day No-Hassle Return Policy - If after taking delivery of your game, if you wish to return your game (does not
fit, the game was not what you expected, etc), you may fill out the
Return Materials Authorization (RMA) Form online
below, as long as your game arrives back to our warehouse unused and in the exact condition as it was shipped to
you, within 30 days of the delivery date, per the policy terms. If no other game is purchased from us within thirty (30)
days from the date your game arrives back at our warehouse in Florida, and game is returned in accordance with the
return policy stipulations, 80% of purchase price, minus all shipping charges to and from your location, will be promptly refunded via company check or credit card refund within 30 days, if returned per the policy terms. If your return came with
with a "free shipping" promotion, the actual incoming and outgoing shipping charges will be deducted from your refund,
in addition to the 20% restocking fee.
All new games must be returned in brand new, unused condition in their original
box and packaging, or in unused condition for all refurbished products, along with all the original packaging, paperwork, manuals, parts and supplies. Returns not conforming to our policy will be assessed at least a 30% restocking fee, in addition to all shipping charges to and from your location. Any game not received back into our warehouse within
30 days of date of delivery to you, as stipulated on your Bill Of Lading, is not eligible for this policy.

Please allow up to 20 days for shipping from your location to our warehouse to insure that your game is returned
on time.
Any game that is damaged by you or during shipment is not eligible under this return policy.  If your game is
damaged or broken or in need of repair, please contact us about filing a damage claim or obtaining game service.

 Return Materials Authorization (RMA) Form

 ( Bold Items Required For RMA Response )

 Your Name (As On Order Form) :  

 

Game Pickup Address :    
Game Pickup Address 2 :    
City :    
State :       Zip Code  
Home Phone :    
Cell Phone :    

 Email Address :  

 
Game Information
 ( All Items Required For RMA Request Response )
Game Name :  
(One Game Per RMA Form)    
 
Game Type :      If Other:
Game Condition (as purchased) :      
How did you pay for this game ?      
When was game delivered ?      ( Example: 07/24/05 )
Type of refund requested ?      
Why are you returning this game ?      
Have you used the game at all ?      
If this was a new game, is it still in the box ?      
Is the game in the exact same condition    
as it was originally shipped to you ?  
   
Is the game in any way damaged, broken,     
scratched or not working
?  
   
Do you have all the original boxes, manuals,     and accessories that were shipped to you ?      
  Tell us what is wrong with this game, or   
or why you want to return your game
:   
 
(At least 25 character response required)   
 

Please click on the "Submit Form" button below to complete your inquiry.
B
e patient  - It can take up to one minute to process your request completely.



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