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Home > Master Selection Guide > Game FAQ's > Store Policies Page > Game Warranties > Refurbished Game Warranty


Refurbished / Preowned Product Limited Warranty                                        



90 Day Refurbished / Preowned Product Limited Warranty

Last modified: November 7, 2009

Our 90-Day Refurbished / Preowned Limited Warranty covers telephone diagnosis and repair,
parts and  in-house labor on any problem that you might have on all refurbished products (see
below for exceptions) for the first 90 days (30 Days for all Commercial / Public Use clients) after
the purchase is received by you, with these specific exceptions :

  1. Product and/or product parts found to be defective must be shipped or brought back to our shop
    at customer's expense for any warranty work to be performed, or customer can elect for us to
    provide on-site repair work at the customer's location, with customer picking up all labor costs.
    All warranty work performed at our location is performed at our expense (parts and labor).
    Customer is responsible for shipping of the game or game parts, and setup or reinstallation
    of parts after warranty work is finished, unless a separate Extended Warranty that covers on
    site repair is purchased prior to delivery of covered games. We cannot be held responsible for damage to game due to improper installation and/or usage.

As always, our award-winning lifetime technical support and assistance are always available
to all our customers by phone or e-mail
, for as long as you own the product. If your product
ever requires on-site service, we can locate a qualified service technician for you anywhere
in the USA and Canada,
and in many other parts of the world usually within a week or two.


While some of our customers enjoy repairing their products themselves, it is not a very good idea
unless you are very certain about what you are doing. Any warranty work done must be performed
by us or our agents, and the work to be performed must be approved by us first. The warranty does
not cover any expense or work performed by you or any other game repair person unless approved
by us first. BMI Gaming is not responsible for costs of repairs if any work is performed on game by
anyone other than ourselves or our agents. Any work performed on the product by you or by another
repair person not authorized by us first in writing is your full responsibility, and will void your warranty.

Purchasing a BMI Gaming Extended Warranty is a excellent way to further insure your gaming investment is protected. All Extended Warranties must be purchased before you take delivery
of your game. To order, simply select the "Extended Warranty" option of your choice on our
online order form - If you have already purchased your game, but have not yet taken delivery of it,
please call us at from 4am to 9pm, Mon-Fri, or email us to place your extended warranty order.


Our 90-Day Refurbished / Preowned Product Limited Warranty does not cover the following:

  1. Glass breakage.
  2. Monitor adjustments
  3. Product abuse or misuse

  4. Product cleaning and / or routine maintenance

  5. Physical or cosmetic damage whatsoever to the product 

  6. Stuck or jammed coin mechanisms caused by improper usage
  7. Damage incurred from moving, shipping or working on products

  8. Damage incurred by normal wear-and-tear / non-standard game play. 
  9. Damage caused by acts of God; weather, water, lightening or electrical
    damage, or damage due to extreme heat (over 125°) or cold (under 32°).
  10. Damage caused by unauthorized repair work to product or by the installation
    of any parts or upgrades on products, other than as directed or approved
    by BMI Gaming or its agents in advance of such work or repair.
  11. Any labor costs for repair technicians for on-site service or any shipping costs to or
    travel-related costs to or from your location to service the product (where available)
    from our shop for warranty work to be performed, unless covered by extended warranty

  12. Any product damage incurred during shipping/transit from our warehouse or our partners.
  13. Any product sold "as-is", or as a "project game" or "less than perfect" that is not optionally
    refurbished (these games do not come with a warranty)
  14. Commercial Use. Commercial/Public Use is covered under this Warranty for 30 Days.

This warranty will become null and void if:

  1. Anyone besides BMI Gaming or its agents or representatives performs or attempts
    any repairs or modifications to the product unless authorized first by us.

  2. Product is dropped, knocked over, abused, or otherwise physically damaged while
    at your location or during any transportation or shipping to or from our location.

  3. Product is placed outdoors, in direct sun, rain, cold, heat or placed in a humid area
    (such as around/near hot tub, swimming pool, etc.)

  4. Product is altered, modified, or customized either electronically, mechanically, or
    cosmetically in any way, shape or form
     

 

 
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