BMI Worldwide New Product Limited Warranty
30 Day New Product Limited Warranty
Last modified: January 18, 2010
Our 30-Day New Product Limited Warranty covers telephone diagnosis, parts and repair on
most problems you may experience on all products we sell except product accessories, parts, furniture, redemption games and vending machines, non-electronic products or as noted on our
website) for the first 30 days after the purchase is received by you with these specific exceptions :
Product and/or product parts found to be defective must be shipped or brought back to our shop
at customer's expense for any warranty work to be performed, or customer can elect for us to
provide on-site repair work at the customer's location, with customer picking up all labor costs.
All warranty work performed at our location is performed at our expense (parts and labor).
Customer is responsible for shipping of the game or game parts, and setup or reinstallation
of parts after warranty work is finished, unless a separate Extended Warranty that covers on
site repair is purchased prior to delivery of covered games. We cannot be held responsible for damage to game due to improper installation and/or usage.
All advanced-replacement parts
must be paid for in advance of shipment, and a credit will be issued if the
defective part (if
under warranty) is returned to us within (15) days of shipment of the
As always, our award-winning lifetime technical support and assistance are always available
to all our customers by phone or e-mail, for as long as you own the product.
Please note that most products also come with a separate Original Manufacturers Warranty
While some of our customers enjoy repairing their products themselves, it is not a very good idea
unless you are very certain about what you are doing. Any warranty work done must be performed
by us or our agents, and the work to be performed must be approved by us first. The warranty does
not cover any expense or work performed by you or any other game repair person unless approved
by us first. BMI Gaming is not responsible for costs of repairs if any work is performed on game by
anyone other than ourselves or our agents. Any work performed on the product by you or by another
repair person not authorized by us first in writing is your full responsibility, and will void your warranty.
Purchasing a BMI Gaming Extended Warranty is a excellent way to further insure your gaming investment is protected. All Extended Warranties must be purchased before you take delivery
of your game. To order, simply select the "Extended Warranty" option of your choice on our
online order form - If you have already purchased your game, but have not yet taken delivery of it,
please call us at from 4am to 9pm, Mon-Fri, or email us to place your extended warranty order.
Our 30-Day Limited Product Warranty does not cover the following:
- Glass breakage.
Product abuse or misuse
Product cleaning and / or routine maintenance
Physical or cosmetic damage whatsoever to the product
- Stuck or jammed coin mechanisms caused by improper usage
Damage incurred from moving, shipping or working on products
- Damage incurred by normal wear-and-tear / non-standard game play.
- Damage caused by acts of God; weather, water, lightening or electrical
damage, or damage due to extreme heat (over 125°) or cold (under 32°).
- Damage caused by unauthorized repair work to product or by the installation
of any parts or upgrades on products, other than as directed or approved
by BMI Gaming or its agents in advance of such work or repair.
Any labor costs for repair technicians for on-site service or any shipping costs to or
travel-related costs to or from your location to service the product (where available)
from our shop for warranty work to be performed, unless covered by extended warranty
- Any product damage incurred during shipping/transit from our warehouse or our partners.
- Any product sold "as-is", or as a "project game" or "less than perfect" that is not optionally
refurbished (these games do not come with a warranty)
This warranty will become null and void if:
Anyone besides BMI Gaming or its agents or representatives performs or attempts
any repairs or modifications to the product unless authorized first by us.
Product is dropped, knocked over, abused, or otherwise physically damaged while
at your location or during any transportation or shipping to or from our location.
Product is placed outdoors, in direct sun, rain, cold, heat or placed in a humid area
(such as around/near hot tub, swimming pool, etc.)
Product is altered, modified, or customized either electronically, mechanically, or
cosmetically in any way, shape or form