Evaluating and Making a Shipping Damage Claim
If you just received your game, and it appears to have been
damaged by the shipper
during
shipping, take the following steps immediately, then call
us at
1-800-PINBALL so we can
assist you in filing a damage claim with the freight company as soon as
possible!
If the damage is slight,
and you choose to accept the shipment and sign for it after inspecting
the game, have the shipper stay with you while you inspect
the
contents of the container
for any
additional damage that was not visible
before opening. If you are unsure how to proceed, please
call us at 1-800-PINBALL for assistance
before signing the shipping receipt if possible, and.
make sure you note all damage to
the game on the shipping
bill before you sign it.
If the damage appears to be very extensive, you should
refuse the shipment and call us,
and we will arrange for a replacement game to be sent out to you as soon as
possible..
DO NOT sign anything if you choose to refuse the shipment.
If you keep the game,
if the damage is not extensive, we may ask you to take a few photos of
the damage and forward to us, so that we can accurately assess the damage
and determine
what needs to be done (if the game can
be repaired or replaced,
or what adjustments
might be
needed to the
value of the game) and in order to expedite your claim with the shipping
company.