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        BBB Online Reliability Program Partner Requirements                               

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Become a member of the local BBB ( Better Business Bureau )

Provide the BBB with information regarding company ownership,
management structure, street address and telephone number at which
they do business, which is verified by the local BBB in a visit to the
company's premises;

Be in business a minimum of one year

Join the National BBB as a member and become approved
for the BBB Online Reliability Program


Then, after being accepted, all members must :

Respond promptly to all consumer complaints against them;

Agree to dispute resolution, at the consumer's request, for all
unresolved disputes involving consumer products or services.
 
Have a satisfactory complaint handling record with the BBB;

Agree to abide by the BBB "Code of Online Business Practices",
and to cooperate with any request for modification of a website to
bring it into accordance with the Code requirements;

Agree to participate in the BBB's web advertising self-regulation
program, and correct or withdraw online advertising when challenged by
the BBB and found not to be substantiated or not in compliance with the
BBB's children's advertising guidelines.

For more information about the program, visit the National Better Business Bureau.

To check our current status with the BBB, please click here